Customer Service and Dispute Resolution
Good customer service is imperative for the construction industry. Happy and satisfied customers bring many benefits to the company, aside from just money so, in a nutshell, your customers are the most important part of your business.
By building good relationships with your customers you are far more likely to encourage them to keep coming back. They will also recommend your business to their friends and family.
It is important to remember that building and renovating are complex tasks and most of your customers will be extremely unfamiliar with the technical requirements and dimensions of your work. Open and honest communication with your customer is one of the keys to running a successful business.
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Other Courses
2
Points
Rapidwall
Single Panel
Walling System
Technical
A single panel walling system that eliminates the need for bricks, blocks, timber and steel wall frames and plasterboard linings.
2
Points
Summary of
The Fair Work
Act
Compliance
An overview of the Fair Work Act, the main legislation governing the employee/employer relationship in Australia.
2
Points
Workplace
Induction
Training
Compliance
Information for builders and principal contractors on general, site and workplace induction training