Customer Service and Dispute Resolution
Good customer service is imperative for the construction industry. Happy and satisfied customers bring many benefits to the company, aside from just money so, in a nutshell, your customers are the most important part of your business.
By building good relationships with your customers you are far more likely to encourage them to keep coming back. They will also recommend your business to their friends and family.
It is important to remember that building and renovating are complex tasks and most of your customers will be extremely unfamiliar with the technical requirements and dimensions of your work. Open and honest communication with your customer is one of the keys to running a successful business.
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Other Courses
2
Points
Employing
Workers and
Record Keeping
Business Management
A simple checklist summary of the legal requirements you need to consider when taking on new on-site employees.
2
Points
Site Analysis
and
Preparation
Sustainability
This course covers specific site conditions that should be clearly identified prior to development to determine potential restrictions.
2
Points
Estimating
and Costing
Business Management
Providing a cost estimate is a process of anticipating labour, materials and other costs associated with construction.