Customer Service and Dispute Resolution
Good customer service is imperative for the construction industry. Happy and satisfied customers bring many benefits to the company, aside from just money so, in a nutshell, your customers are the most important part of your business.
By building good relationships with your customers you are far more likely to encourage them to keep coming back. They will also recommend your business to their friends and family.
It is important to remember that building and renovating are complex tasks and most of your customers will be extremely unfamiliar with the technical requirements and dimensions of your work. Open and honest communication with your customer is one of the keys to running a successful business.
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Other Courses
2
Points
Marketing and
Advertising
Business Management
Marketing strategies are key to establishing a solid reputation and encouraging new and repeat business.
2
Points
Workplace
Induction
Training
Compliance
Information for builders and principal contractors on general, site and workplace induction training
2
Points
Sealing the
Residential
Home
Sustainability
Sealing the home effectively will increase thermal comfort and reduce energy costs and carbon emissions by up to 25%